Zone Service Manager - Electric Vehicle Expert

• *Job Title:** Zone Service Manager

The role of a Zonal Service Manager is crucial in ensuring the timely publication of customer engagement events and driving growth in After Sales Service. As a key member of the team, you will be responsible for establishing EV service workshops, achieving workshop loading targets, and promoting service engagement campaigns.

Responsibilities

• Ensure the timely publication of customer engagement events to generate market excitement and build pre-launch hype.
• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand the customer market share within the assigned zone.
• Achieve workshop loading targets by increasing the number of job orders and overall service volumes as per the defined goals.
• Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.

Key Skills and Qualifications

• 13+ years' experience in a similar role, including extensive service marketing experience, knowledge of dealer service/parts operations, territory management, and dealer contact experience.
• Familiarity with electric vehicle service processes and technology.
• Excellent communication and leadership skills.
• Fluency in English, French, and ideally another language such as German, Italian, or Spanish.

About Us

We are a global organization that operates at the intersection of technology and lifestyle. Our mission is to deliver a smart, nimble, and agile ride experience through our innovative products and services.