Service Engineer, DACH region

With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

THE ROLE

As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. The Service Engineer ensures customer and partner satisfaction by providing technical support, resolving customer issues, and sharing knowledge in the DACH region. The role includes training, troubleshooting, and collaborating with stakeholders to improve services. This role focuses on ensuring excellent support, effective problem-solving, and knowledge-sharing to align with company goals. At times, this role may require flexibility with accommodating meetings with other time zones.

In this role you will

• Maintain and enhance the technical competence of service partners, supporting onboarding when needed.
• Provide technical support using tools like Jira and Teams.
• Support / reinforce existing Kempower training delivered to partners
• Troubleshoot and resolve customer issues, including on-site visits when necessary.
• Gather customer feedback and collaborate with internal teams to drive improvements.
• Share best practices, document key learnings, and contribute to service development.
• Continuously develop own expertise in Kempower’s tools, products, and services

WHAT HELPS YOU SUCCEED IN THIS ROLE

• Degree or certification in Engineering, Technical Support, or you are qualified Electrician or have background in electrical engineering
• Technical background with hands-on experience in troubleshooting and resolving complex issues.
• Experience in providing technical support and training, preferably in EV or related industries.
• Familiarity with service best practices and SLA requirements and understanding of service processes.
• Ability to attend sites and conduct assessments and root cause analysis.
• Proficient in using support tools like Jira, Teams, or similar platforms
• Good problem-solving and analytical abilities.
• Strong communication skills for interacting with partners, customers, and internal teams.
• Customer-focused with a proactive and solution-oriented mindset.
• Eagerness to learn and adapt to new tools, technologies, and industry trends.

As our official company language is English, proficiency in spoken and written English is required. For this role, we require also native level of German.

WHY JOIN US?

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

You will Enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

APPLY NOW!

Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.

Submit your application before 25.5 through our online application form. For inquiries, contact Jörg Rothermund at [email protected] . We will review applications throughout the application period and the position may be filled as soon as a suitable candidate is found.

Please note: For GDPR compliance reasons, please submit your application via our application form.

LOCATION: Germany, Düsseldorf

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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