Customer Relationship Manager Mahindra EV Chargers

Job Description

As a Customer Relationship Manager for Mahindra EV Chargers at Alleppey Diesel Service in Cherthala, you will play a crucial role in managing customer relationships and ensuring high levels of customer satisfaction. Your primary responsibilities will involve handling customer inquiries, resolving issues promptly, and collaborating with internal teams to meet customer requirements effectively. Additionally, you will be tasked with tracking and analyzing customer feedback to enhance the quality of services and product offerings.

To excel in this role, you should possess prior experience in customer relationship management and customer service. Strong communication and interpersonal skills are essential for maintaining positive customer interactions. Your ability to efficiently address customer inquiries and resolve issues will be key to success. While an understanding of EV chargers and related technologies is advantageous, it is not mandatory. Your organizational and coordination skills will be put to good use in this dynamic position.

Proficiency in utilizing CRM software and tools is necessary to streamline customer interactions and enhance service delivery. Any experience in the automotive or electric vehicle industry will be considered a plus. A Bachelor's degree in Business, Management, or a related field will provide you with a solid foundation to thrive in this role.,