Customer Care Agent

About Us

At Andersen EV, we design and manufacture premium electric vehicle charging solutions that blend cutting-edge technology with sleek, British design. With a strong commitment to innovation, sustainability, and customer excellence, we're proud to support the UK’s transition to a cleaner, smarter driving future.

The Role

We’re looking for a proactive and customer-focused individual to join our Customer Care Team. This role plays a vital part in supporting our customers and installers with technical queries, order progress, and installation coordination. The ideal candidate will bring experience in technical administration and operational support, along with a strong ability to provide high-quality service in a fast-paced environment.

Key Responsibilities

• Act as a first point of contact for customer queries via phone, email, and live chat.
• Provide accurate technical information related to our EV chargers, product compatibility, and installation processes.
• Coordinate order progress, booking installations, and handling follow-ups.
• Liaise with the operations and technical teams to resolve issues and escalate where necessary.
• Manage and update CRM and ticketing systems with accurate, timely information.
• Support virtual surveys and assist with pre-installation technical assessments.
• Monitor and track customer satisfaction, contributing to continuous improvement efforts.
• Assist in creating and maintaining customer support documentation.

Experience & Skills

• Previous experience in a customer support, operations, or technical admin role.
• Strong communication and problem-solving skills, with a calm and professional manner.
• Familiarity with CRM systems (e.g. Shopify, Salesforce) and ticketing platforms.
• Ability to understand and communicate basic technical information (training provided).
• Highly organised, detail-oriented, and capable of managing multiple priorities.
• Experience within a technology, energy, or EV-related company is a bonus.

Why Join Andersen EV?

• Be part of a fast-growing company at the forefront of EV innovation.
• Work with a passionate and supportive team.
• Competitive salary and benefits.
• Opportunities for personal and professional development.

Job Types: Full-time, Permanent

Pay: £25,250.00-£27,250.00 per year

Benefits

• Company events
• Company pension
• Free parking
• On-site parking

Ability to commute/relocate

• Bedford MK43 9ND: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person