Senior Partnership Manager

About EVgo

EVgo (Nasdaq: EVGO) is one of the nation’s largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo’s owned and operated charging network is growing rapidly. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future. Software is an integral part in realizing this vision and we are hiring a software manager to play a leadership role shaping our future.

Position Summary

We’re looking for a proactive, skilled Partner Manager to manage EVgo’s largest national partners. Partner Management will play a critical role in expanding EVgo's charging network and enhancing our customer experience through strategic portfolio partnerships. This is a high-impact, position requiring a blend of strategic thinking, relationship building, contract compliance, and operational excellence. You will be responsible for developing and managing a complex sophisticated partner ecosystem that could include national portfolios, OEMs, Fleets, and other key stakeholders.

Responsibilities

• Lead, manage, and operationalize relationships with EVgo’s largest strategic partners, including automotive OEMs, fleet operators, retail property owners, utilities, and government agencies.
• Create a regular, cadenced rhythm of the business, resulting in the orchestration of all functional segments of the business to execute against contractual commitments and revenue goals.
• Develops executive-level relationships within partners complex organization and strategic functions to meet EVgo and partner's strategic goals.
• Manage partner’s long term contract compliance Identifying opportunities for collaboration, ensuring alignment with EVgo’s business objectives and long-term growth strategy.
• Develop and continuously improve cross-functional processes, system-driven action, and the controlled environment for predictable project delivery.
• Lead the development of data-driven solutions to improve internal/external transparency to results and identify opportunities for improvement.
• Monitor and report on partner satisfaction metrics, providing recommendations for improvement
• Analyze customer data and market trends to identify opportunities for growth and improvement
• Ensure renewal strategies, relationship development and client management is efficient and optimal
• Manage the account management budget and ensure compliance with company policies and procedures
• Work closely with executive leadership to provide insights and recommendations to improve the overall partner experience and drive growth
• Collaborate with internal teams to ensure seamless execution of AR/AP and partnership agreements.
• Monitor market trends, policy developments, and competitive activity to identify emerging opportunities and threats.
• Mentor and lead members of staff to build an operating environment grounded in mission focused, continuous improvement.

Qualifications

• Bachelor's degree; Master's degree preferred
• 5+ years of experience in Partner management, Project management, customer success, or related fields in a startup environment

Desired Skills

• A team first attitude with excellent communication and interpersonal skill. Must be able to communicate with all stakeholders – technical, non-technical, executives, and individual contributors effectively and comfortably.
• Able to positively contribute to team culture, mentor, teach, and grow others – directly and indirectly.
• Proven track record of driving customer retention, satisfaction, and growth in a startup environment
• Strong analytical skills and ability to work with large sets of customer data
• Excellent written and verbal communication, leadership, and interpersonal skills
• Experience with CRM software, account management tools, and other customer-related technologies
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Data-driven mindset with a keen eye for detail and the ability to manage multiple projects simultaneously
• Passion for sustainability and EV technology is a plus!

For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $137,000.00 USD to $156,000.00 USD. Actual salary may vary depending on job-related factors, including knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval). EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k).