Automotive Service Manager

Job description

EV'S REPUBLIC - ELECTRIC VEHICLE SERVICE

Automotive Service Manager - Rancho Cordova, CA

About the company

EV's Republic is an electric vehicle service specializing in Tesla maintenance and repair. The company has been working in the electric vehicle market since 2016. To this date, EV's Republic occupies a leading position in the US market in the repair of Tesla electric vehicles as a not authorized 3rd party aftermarket service. Due to the rapid development of the electric vehicle industry, we are recruiting employees of various specializations.

About the vacancy

Job Category Electric Vehicle Service

Subcategory Automotive Service Manager

Location Rancho Cordova, California

Job Type Full-time

Salary $59k - 85k / Annually

Experience

Service Manager experience 3 years;

What to Expect

As a Service Manager, you'll run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The Service Manager ensures that the daily inventory of technicians’ time is consistently sold to service customers.

What You’ll Do

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them
• Trains, motivates, counsels, and monitors the performance of all service department staff
• Prepares and administers an annual operating budget for the service department
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Accounts for all documents; ensures that none are missing, and all are processed correctly
• Holds weekly department meetings
• Directs and schedules the activities of all department employees
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors and follows up on parts orders with the parts manager to ensure availability
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Informs repair technicians of time allowances on each repair order
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures that the work areas and customer waiting area are kept clean
• Ensures the proper care, storage, and inventory of special tools
• Ensures that customers' service files are up-to-date and readily available for reference
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Prepares pricing guides and maintenance menus for frequent labor operations
• Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience
• Maintains a safe work environment
• Maintains a professional appearance
• Other tasks as assigned

What You’ll Bring

Requirements

• High school diploma; Bachelor’s degree in business or related field preferred
• Five years related experience or equivalent combination of education and experience
• Proficiency in Microsoft Office and CRM software
• Strong communication and interpersonal skills

EV'S REPUBLIC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: $59,000.00 - $85,000.00 per year

Ability to Commute

• Rancho Cordova, CA 95670 (Required)

Ability to Relocate

• Rancho Cordova, CA 95670: Relocate before starting work (Required)

Work Location: In person

Qualifications

• Service Manager experience 3 years;
• Five years related experience or equivalent combination of education and experience
• Proficiency in Microsoft Office and CRM software
• Strong communication and interpersonal skills
• Rancho Cordova, CA 95670 (Required)
• Rancho Cordova, CA 95670: Relocate before starting work (Required)

Benefits

• Salary $59k - 85k / Annually
• Pay: $59,000.00 - $85,000.00 per year

Responsibilities

• As a Service Manager, you'll run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records
• The Service Manager ensures that the daily inventory of technicians’ time is consistently sold to service customers
• Forecasts goals and objectives for the department and strives to meet them
• Trains, motivates, counsels, and monitors the performance of all service department staff
• Prepares and administers an annual operating budget for the service department
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Accounts for all documents; ensures that none are missing, and all are processed correctly
• Holds weekly department meetings
• Directs and schedules the activities of all department employees
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors and follows up on parts orders with the parts manager to ensure availability
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Informs repair technicians of time allowances on each repair order
• Maintains high-quality service repairs and minimizes comebacks
• Conducts periodic spot checks of completed jobs for thoroughness and quality
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures that the work areas and customer waiting area are kept clean
• Ensures the proper care, storage, and inventory of special tools
• Ensures that customers' service files are up-to-date and readily available for reference
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Prepares pricing guides and maintenance menus for frequent labor operations
• Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience
• Maintains a safe work environment
• Maintains a professional appearance
• Other tasks as assigned