Service Advisor - Electric Vehicles

EV'S REPUBLIC - ELECTRIC VEHICLE SERVICE

Service Advisor - Sacramento, CA

About the company

EV's Republic is an electric vehicle service specializing in Tesla maintenance and repair. The company has been working in the electric vehicle market since 2016. To this date, EV's Republic occupies a leading position in the US market in the repair of Tesla electric vehicles as a not authorized 3rd party aftermarket service. Due to the rapid development of the electric vehicle industry, we are recruiting employees of various specializations.

About the vacancy

Job Category Electric Vehicle Service

Subcategory Service Advisor

Location Sacramento, California

Job Type Full-time

Salary $69k - 84k / Annually

Experience

Service Advisor experience 2 years.

Parts inventory experience required.

Collision estimating experience required.

Degree or certificate in Automotive Technology preferred.

Shopmonkey experience preferred.

What to Expect

EV'S REPUBLIC is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will possess not only the technical acumen but also the ability to provide a strong level of customer service. If you are interested in becoming a part of an excellent service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

Responsibilities

• Provide excellent customer service from intake to release of vehicle, and perform any additional follow up;
• Answer phone calls, and emails. Return missed phone calls and emails;
• Schedule appointments over the phone;
• Communicate with potential customers on social media (Facebook, Instagram);
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan;
• Accurately record issues and data into Autoleap (Automotive Service Management System). Attention to detail is critical;
• Advise the customer on the auto repairs that you recommend and offer a pricing quote;
• Communicate with parts sellers and technicians to make sure everything needed is on hand;
• Provide updates to customers as their work is completed;
• Answer detailed questions about services performed and price information;
• Maintain customer records by keeping all files organized;
• Conduct Transactions in payment system. Walk the customer through correction and provide a summary;

What You’ll Bring

Requirements

• Basic math and accounting knowledge;
• Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems;
• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding;
• Advanced computer and data-entry skills;
• Organizational and record-keeping skills;
• Ability to stand, walk, sit, and lift to 25 pounds;
• Have a teamwork mindset in the workplace and accept feedback on your work;
• Work in a team-based environment and achieve a common goal;
• Understand the typical format of company schedules to manage time efficiently;
• Ability to multitask, work in high-stress settings, and offer flexible hours on your schedule;
• Retail automotive service experience is preferred;
• Must have and maintain a valid driver’s license and an acceptable and safe driving record;
• Must have two years of driving experience;

EV'S REPUBLIC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: $69,000.00 - $84,000.00 per year

Shift

• 8 hour shift

Work Location: In person

Qualifications

• Service Advisor experience 2 years
• Parts inventory experience required
• Collision estimating experience required
• This position requires high-level customer and employee interaction, so the ideal candidate will possess not only the technical acumen but also the ability to provide a strong level of customer service
• Basic math and accounting knowledge;
• Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems;
• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding;
• Advanced computer and data-entry skills;
• Organizational and record-keeping skills;
• Ability to stand, walk, sit, and lift to 25 pounds;
• Have a teamwork mindset in the workplace and accept feedback on your work;
• Work in a team-based environment and achieve a common goal;
• Understand the typical format of company schedules to manage time efficiently;
• Ability to multitask, work in high-stress settings, and offer flexible hours on your schedule;
• Must have and maintain a valid driver’s license and an acceptable and safe driving record;
• Must have two years of driving experience;

Benefits

• Salary $69k - 84k / Annually
• Pay: $69,000.00 - $84,000.00 per year

Responsibilities

• Provide excellent customer service from intake to release of vehicle, and perform any additional follow up;
• Answer phone calls, and emails
• Return missed phone calls and emails;
• Schedule appointments over the phone;
• Communicate with potential customers on social media (Facebook, Instagram);
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan;
• Accurately record issues and data into Autoleap (Automotive Service Management System)
• Advise the customer on the auto repairs that you recommend and offer a pricing quote;
• Communicate with parts sellers and technicians to make sure everything needed is on hand;
• Provide updates to customers as their work is completed;
• Answer detailed questions about services performed and price information;
• Maintain customer records by keeping all files organized;
• Conduct Transactions in payment system
• Walk the customer through correction and provide a summary;
• 8 hour shift