Help Desk Support Technician - EV Chargers / EV Vehicles

🌟 Helpdesk Technical Support Operative –

EV Chargers / EV Vehicles 🌟

📍 Location: Telford (On-site)

🕒 Job Type: Full-time, Permanent (Monday to Friday)

💷 Salary: Competitive + 10% performance bonus

🏢 Company: Sync Energy (part of Luceco Plc)

⚡ Join the EV Revolution with Sync Energy!

About Us

Sync Energy, part of the Luceco Group, is a leading manufacturer specialising in electric vehicle charging solutions and battery storage units. Based in Telford, we’re passionate about developing innovative, reliable, and sustainable technologies that support the transition to cleaner transport and smarter energy use. Our mission? To deliver high-quality products that empower businesses and individuals to adopt future-ready energy solutions with confidence.

🛠️ The Role

We’re looking for a proactive and customer-focused Technical Support Operative to join our growing team! You’ll be the go-to expert for our customers, providing best-in-class assistance across all our brands. Your day-to-day will include diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions.

Key Responsibilities

• 🔍 Research and identify solutions to product software and hardware issues
• 🖥️ Diagnose and troubleshoot technical issues (including account setup & network configuration)
• ❓ Ask targeted questions to quickly understand the root of the problem
• 📞 Guide clients through solutions via phone, email, or chat
• 🚩 Escalate unresolved issues to internal teams (e.g., software developers)
• ⏱️ Provide prompt and accurate feedback to customers
• 📚 Refer to internal databases or external resources for accurate technical solutions
• 📝 Ensure all issues are properly logged and prioritised
• 🔄 Manage multiple open issues simultaneously

👤 About You

We’re looking for someone who is

• 🧠 Analytical, with strong problem-solving skills
• 💬 An excellent communicator, both written and verbal
• 🤝 Able to build rapport and trust, even in challenging situations
• 😃 Enthusiastic, positive, and customer-oriented
• 🖱️ Technically adept, with a high aptitude for learning new technology
• 🛠️ Experienced in technical support and troubleshooting (ideally with EV chargers)
• 🗂️ Organised, with strong admin skills and attention to detail
• 🏅 Committed to outstanding integrity and ethics

🎓 Qualifications & Experience

• Experience in technical support and troubleshooting
• Analytical skills and a background in customer support
• Working knowledge of Salesforce.com (desirable)
• Excellent communication and administration skills
• Experience with electric vehicles or EV chargers is highly desirable

🚀 Ready to power the future of clean energy?

Click “Apply now” and join Sync Energy in delivering innovative solutions for a smarter, greener tomorrow!