As an EV Town Executive at MSXI, you will play a crucial role in executing the project on the field while enjoying an attractive compensation package and a promising career path. We are seeking individuals who are enthusiastic about this new and exciting opportunity.

Your primary responsibility will involve managing EV Business Transformation activities for authorized dealers within your assigned territory. You will be instrumental in driving the achievement of all EV business and customer experience objectives for a specific group of authorized dealers.

Your role and responsibilities will include

Improving the productivity of EV Sales Executives (DSE) and outdoor Test Drive Executives (TDE) by:

Updating the employee master sheet on a monthly basis to ensure the availability of required EV DSEs & TDEs.
Reviewing the knowledge and skill levels of EV DSEs & TDEs using provided skill matrix reports and Excel sheets.
Identifying DSEs & TDEs with lower knowledge & skill index and prioritizing them for training.
Ensuring all DSEs & TDEs attend the training program.
Collecting feedback from DSEs & TDEs on training content and delivery, and implementing improvements.
Scheduling post-training test evaluations at the dealership.
Mapping retails and enquiries against respective DSEs.
Reviewing customer follow-up percentage with DSEs & TDEs regularly.
Collaborating closely with DSEs to enhance their conversion ratio.

Ensuring the availability of Customer Care Executives and building their competency by:

Ensuring the presence of required Customer Care Executives at every authorized dealership.
Conducting regular training sessions for CCEs on necessary knowledge & skills.

Adhering to Closed Loop Feedback (CLF) & Post Sales Feedback (PSF) protocols by:

Emphasizing the importance of CLF meetings and PSF adherence to EV DSEs, Dealership Owners, and Senior Management.
Conducting CLF meetings in all dealerships and implementing the Plan-Do-Check-Act (PDCA) change cycle.
Reviewing daily dashboards and data dumps to monitor CLF & PSF adherence.

Upholding process and standard adherence by

Training DSEs, TDEs, and Customer Care Executives to follow company processes to deliver exceptional customer experiences.

In addition to the above, we are looking for candidates with top-notch communication skills, particularly in regional languages and spoken English. Experience in the sales function of any Electric Vehicle brand is preferred, along with knowledge of state subsidies on Electric Vehicles. Proficiency in MS Office Applications (Word, Excel, PowerPoint) is required, and a willingness to travel 20-25 days per month in the allotted geography is essential.,

Electric Vehicle - Town Executive

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