Field Service Technician

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.

Position Responsibilities

Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
Represent Orange EV in the upmost professional manner
Utilize Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
Accurately record all service activity in the service record keeping system
Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing
Evaluate conversion vehicle candidates and prepare thorough report on condition
Support Customer Technicians and Third-Party Service Providers with ancillary repairs
Provide a secure remote location for tools, parts, and other necessary items
Deliver Operator and Maintenance training in addition to sales and business development support
Travel as required for initial training and to ensure service team goals and customer needs are met.

Position Qualifications

High School Diploma; related technical degree preferred
Travel as required for initial training and to ensure Service Team goals and customer needs are met
1 or more years’ experience in automotive or electrical industries
Knowledge of principles and processes for providing superior customer service
Analytical approach to problem solving
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule
Ability to set and prioritize goals and achieve them per a schedule
Ability to execute and follow through on instructions given by supervisor
Knowledge of computer word processing systems
Ability to articulate clearly when writing including composition, spelling and punctuation.

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits

401(k)
Employee discount
Health insurance
Tuition reimbursement

Schedule

8 hour shift
No weekends

Work Location: Remote

Qualifications

Travel as required for initial training and to ensure Service Team goals and customer needs are met
1 or more years’ experience in automotive or electrical industries
Knowledge of principles and processes for providing superior customer service
Analytical approach to problem solving
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule
Ability to set and prioritize goals and achieve them per a schedule
Ability to execute and follow through on instructions given by supervisor
Knowledge of computer word processing systems
Ability to articulate clearly when writing including composition, spelling and punctuation

Benefits

Pay: $65,000.00 - $70,000.00 per year
401(k)
Employee discount
Health insurance
Tuition reimbursement
8 hour shift
No weekends

Responsibilities

A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles
This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing
With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region
Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
Represent Orange EV in the upmost professional manner
Utilize Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
Accurately record all service activity in the service record keeping system
Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing
Evaluate conversion vehicle candidates and prepare thorough report on condition
Support Customer Technicians and Third-Party Service Providers with ancillary repairs
Provide a secure remote location for tools, parts, and other necessary items
Deliver Operator and Maintenance training in addition to sales and business development support
Travel as required for initial training and to ensure service team goals and customer needs are met

Electric Vehicle Field Service Technician- Newark, NJ

Job Type